Shipping & Returns
The shipping rate depends on the location and weight of the items purchased. Simply Zoë ships internationally.
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Return & Exchange policy
You must advise us within 14 days of purchase if you wish to return or exchange part or all of your order. Please send an e-mail to firstname.lastname@example.org advising if you wish to return or exchange. If you want an exchange please advise which garments and sizing you want the exchange for. If the exchange requested is of higher value, you will be charged the difference. Simply Zoë will send you the return details by return e-mail and will keep you updated throughout the entire process.
If you purchased the incorrect size garment you may return and exchange it for the size you require, subject to available stock. If no stock is available, we will give you the option of an in-store credit to the value paid for the garments or refund the amount you paid.
The garments must be unworn, undamaged and unwashed. Garments must have all tags attached. We do not accept returns for change of mind.
Please note that shipping costs are non-refundable.
If your garment is faulty you may return it or exchange it. Upon receipt of the garment we will replace or refund the item as requested by you. We will only refund the cost of return (postage) if the garment is faulty.
Processing your refund
Your refund will be credited to the credit card used on purchase. Please note that it may take several days to process and credit your card.
We do not accept the return of briefs unless they are faulty due to hygiene reasons.